CUSTOMER CARE
At Skalez1005 it is our goal to put our customers first. Every details from the clothing to the packaging has our customers as first priority. Please see the details below regarding how to get in contact with a member of the team and our return and shipping policies.
Have any questions or concerns?
We’re always ready to help!
Call us at
(404)919-6463
or send us an email to:
RETURN POLICY
We are pleased to offer store credit of any unworn items, in perfect condition with tags attached and accompanied by a receipt.
Swimsuits, Bodysuits, Sale Items and Accessories are not eligible for exchange or return -- NO EXCEPTIONS.
If you are unhappy with your purchase for any reason, we are pleased to offer store credit within 7 days of receiving item or confirmed delivery.
Customer is responsible for all return shipping costs.
Skalez1005 reserves the right to refuse any return if the item appears damaged, worn, final sale or returned after 7th day.
PLEASE NOTE: Shipping and handling fees are
non-refundable. Because many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
Occasionally, we will offer items for sale at highly reduced prices with NO exchange or return policy. We do not make exceptions to this policy.
All orders are processed and shipped within 48 hours pending availability and credit card verification.
We ship via USPS Priority Mail. All packages require a signature.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
Frequently Asked Questions
FAQ
What is your returns policy
We are pleased to offer Store Credit of any unworn items, in perfect condition with tags attached and accompanied by a receipt. Swimsuits, Bodysuits, Sale Items and Accessories are not eligible for exchange or return. [NO EXCEPTIONS] If you are unhappy with your purchase for any reason, we are pleased to offer store credit within 7 days of receiving item or confirmed delivery. Customer is responsible for all return shipping costs. Skalez1005 reserves the right to refuse any return if the item appears damaged, worn, final sale or returned after 7th day. Please note that shipping and handling fees are non-refundable. Because many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
Occasionally, we will offer items for sale at highly reduced prices with NO exchange or return policy. We do not make exceptions to this policy.
All orders are processed and shipped within 48 hours pending availability and credit card verification.
We ship via USPS Priority Mail. All packages require a singnature. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS
How do I track my order?
Tracking
Once your order has shipped you will receive a tracking number via the email you provided to us with your order. You can use the tracking number to locate your package.
Shipping
All orders are shipped via USPS. We offer economy shipping which takes approximately 3-5 days. We require signature confirmation on all orders.
Once we receive your order, we may require additional information to verify the transaction. If additional information is required you will be contacted via email or phone; please provide a valid phone number/email address that we may contact you in case of any issues or delays regarding your order. In the case that additional information is required your order will be held until we receive your verification. We reserve the right to cancel any order due to potential fraud.
The risk of loss and title for all merchandise ordered on this website will be passed to you upon departure of your package from our office. We will provide a USPS tracking number once your order is shipped. In case of loss, please contact USPS and provide your tracking number for all claims. You will be 100% responsible if your package is lost, stolen, or missing. No refunds will be issued.
Delayed Shipping
Please be aware that once we have shipped your package there may be shipping delays due to holidays or other circumstances beyond our control. These cases are rare but relevant.** During the holiday season (11/27 - 12/31) you may experience some delays **